I just spent the better part of an hour on the phone with (unpronouncable) trying to get help for a friend's Linsys USB thingy. I'm no xenophobe, but if I can't understand them, how can they help? The accent was too thick to wade through. The time I spent repeatedly saying "I'm sorry, but I can't understand you," could have been spent helping other people.
In the end he was as exasperated with me as I was with him, but he still had to rattle off scripted drivel. Even had to ask me to rate his service. What was I going to say, "You suck!???"
Of course I gave him a 5. But in all honesty outsourcing isn't the way to go.
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